Who we are
Ace Bin Cleaning Ltd (company number 15664903), 49 Parry Road, Southampton, SO19 0HT, is responsible for your personal data. We're registered with the Information Commissioner's Office (ICO), reference ZC275620. For any privacy question, email info@acebincleaning.co.uk.
What we collect
- Your name, address, postcode, phone number and email address.
- Your booking details: which bins, how often, your collection day and any notes you give us.
- Payment records (we don't store card details; card and Direct Debit payments are handled by our payment providers).
- Emails and messages you send us.
Why we use it
- To provide your cleans: booking, scheduling, reminders and invoices. This is needed to carry out our contract with you.
- To keep accounting records: because the law requires it.
- To understand how our website is used: only if you accept analytics and marketing cookies (see below).
We never sell your data.
Who we share it with
Only the services we use to run the business: our website and booking form host (Netlify), the tool that sends our booking emails (Make), our email provider, our office software (Microsoft 365), our scheduling software, and our payment providers (GoCardless for Direct Debit, and our card payment provider). If you accept cookies, Google Analytics and Meta (Facebook) receive information about your visit.
How long we keep it
While you're a customer, and then for 6 years after your last clean, because we must keep financial records for that long. After that, we delete your details. If you send a booking but don't go ahead, we delete your details within 12 months.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, or to stop using it for a particular purpose. Email info@acebincleaning.co.uk. If you're unhappy with how we've handled your data, you can complain to the ICO at ico.org.uk.
Cookies
Our website works without cookies. With your permission, we use:
- Google Analytics, to count visits and see which pages are useful.
- Meta Pixel, to measure our Facebook adverts and bookings that come from them.
These only load if you press "Accept" on the cookie banner. You can change your choice at any time: cookie settings.